chillywilly (~danielb@CPE-65-31-171-97.wi.rr.com) left irc: "Free Your Enterprise! - http://www.gnuenterprise.org"
reinhard (~reinhard@M1259P028.adsl.highway.telekom.at) joined #gnuenterprise.
btami (~tamas@ip102-205.ktv.tiszanet.hu) joined #gnuenterprise.
chillywilly (~danielb@CPE-24-167-199-51.wi.rr.com) joined #gnuenterprise.
ra3vat (~ds@ics.elcom.ru) left irc: "Client Exiting"
ra3vat (~ds@ics.elcom.ru) joined #gnuenterprise.
btami (~tamas@ip102-205.ktv.tiszanet.hu) left irc: 
steveb__ (~steveb@202-0-63-158.adsl.paradise.net.nz) joined #gnuenterprise.
dyfet (~dyfet@pool-138-89-45-96.mad.east.verizon.net) joined #gnuenterprise.
SachaS (~SachaS@dialup-196-57.wasp.net.au) joined #gnuenterprise.
<SachaS> hi everyone
dyfet (~dyfet@pool-138-89-45-96.mad.east.verizon.net) left #gnuenterprise ("Client exiting").
<ra3vat> hello SachaS
Arturas (~arturas@gsk.vtu.lt) joined #gnuenterprise.
<Arturas> Hello
dvarley (~mIRC@CPE-138-217-67-223.vic.bigpond.net.au) joined #gnuenterprise.
<ra3vat> hello Arturas
dvarley (~mIRC@CPE-138-217-67-223.vic.bigpond.net.au) left irc: Read error: 104 (Connection reset by peer)
ToyMan (~stuq@smtp.dstoys.com) joined #gnuenterprise.
Nick change: SachaS -> Sacha_matrix
Arturas (~arturas@gsk.vtu.lt) left irc: "Bye :)"
ra3vat (~ds@ics.elcom.ru) left irc: "Client Exiting"
siesel (jan@xdsl-213-196-209-240.netcologne.de) joined #gnuenterprise.
<siesel> hi
Sacha_matrix (~SachaS@dialup-196-57.wasp.net.au) left irc: Read error: 60 (Operation timed out)
ra3vat (~ds@ics.elcom.ru) joined #gnuenterprise.
siesel (jan@xdsl-213-196-209-240.netcologne.de) left irc: Read error: 110 (Connection timed out)
jamest (~jamest@gw.math.ksu.edu) joined #gnuenterprise.
jcater (~jason@w202.z065105010.mem-tn.dsl.cnc.net) joined #gnuenterprise.
botsie|away (~botsie@202.88.170.105) joined #gnuenterprise.
neilt (~neilt@66.95.70.186) joined #gnuenterprise.
Nick change: botsie|away -> botsie
botsie (~botsie@202.88.170.105) left #gnuenterprise ("Client Exiting").
dsmith (nobody@oh-strongsvillecadent1-1d-165.clvhoh.adelphia.net) joined #gnuenterprise.
<chillywilly> dale!
<dsmith> chillywilly: Good Day!
<dsmith> chillywilly: Good Second Interview this morning.
<chillywilly> cool
<dsmith> The only really bad thing is it's 2 miles from where I *used* to live.
<chillywilly> why is that bad?
<dsmith> It's about 25 miles away from here.
<dsmith> And the traffic is all gog the wrong way ( the same way I'm going).
<dsmith> s/gog/going/
<dsmith> But I'll take it!
Action: dsmith is happy
<chillywilly> yea, stop complaining will ya ;)
Action: dsmith grows wings and flies aorund the room
<chillywilly> ?
jcater (~jason@w202.z065105010.mem-tn.dsl.cnc.net) left irc: Remote closed the connection
jcater (~jason@w202.z065105010.mem-tn.dsl.cnc.net) joined #gnuenterprise.
reinhard_ (~reinhard@M1259P028.adsl.highway.telekom.at) joined #gnuenterprise.
Action: ra3vat has brewed his first rpm
<jcater> I'm sorry
<ra3vat> :)
<dsmith> I kicked that nasty habit a long time ago.
reinhard (~reinhard@M1259P028.adsl.highway.telekom.at) left irc: Read error: 111 (Connection refused)
<chillywilly> dsmith: :P
<chillywilly> jcater: hehe
<ra3vat> dsmith: what would be a good habit for nowadays? :)
<dsmith> ra3vat: .debs man! .debs!
<chillywilly> oh, yea
<chillywilly> what about portage?
<chillywilly> hey did you guys see that gentoo started their own gaming company?
<dsmith> ra3vat: Oh, I'm just having fun. There is a place for rpms.
<dsmith> Somewhere.
<chillywilly> yea, umm in /dev/null ;)?
<dsmith> chillywilly: Yeah, that'l do.
<ra3vat> ra3vat: what did you expect to hear this? :)
<chillywilly> stop talking to yourself ;)
<chillywilly> it's not a good habit to get into
<jcater> nah
<jcater> I encourage ppl to talk to themselves
<jcater> helps them work problems out
<jcater> but when they answer themselves
<jcater> you've got problems :)
jamest (~jamest@gw.math.ksu.edu) left irc: Remote closed the connection
xetrex (~lauri@dsl-kpogw5b74.dial.inet.fi) joined #gnuenterprise.
jamest (~jamest@gw.math.ksu.edu) joined #gnuenterprise.
<xetrex> are there any tools to create Word documents on the server?
<jcater> ?
<jcater> in what way?
<xetrex> Like generate reports in word format
<jcater> we have an RTF merge feature that I use a lot
<jcater> you create a template-like RTF file in word, or openoffice, etc
<jcater> and reports can populate that file (adding a page for each record, if appropriate)
<jcater> and return that rtf
<jcater> it doesn't deal with native .DOC format though
neilt (~neilt@66.95.70.186) left irc: "Later all"
<xetrex> Does it work with windows or linux server?
<jcater> I've only used on linux
<jcater> but I think it'd work on windows too
<jcater> as it's just a python-based setup
<xetrex> is there an url about that RTF merge feature?
<xetrex> or is it just included with GNUe appserver?
<chillywilly> jcater:///dev/brain/
<xetrex> heh :)
<jcater> no
<jcater> actually has nothing to do with appserver
<ra3vat> xetrex: it is included in GNUe report
<jcater> you could run it with appserver, but it isn't required
<jcater> there are examples in reports/samples, I think
<jcater> yeah, in mailmerge/ 
<jcater> it's pretty simple
<jcater> you create an RTF file using your word processor of choice
<jcater> wherever you'd like a field substituted, just denote it as
<jcater> ::field::
<jcater> e.g., you might have
<jcater> Dear ::firstname::, 
<xetrex> ok
<dsmith> OpenOffice.org can create .doc files.  I haven't found a way to script it though.
<jcater> I've wanted to dig into OpenOffice's UNO api
<jcater> but haven't had the time
<dsmith> jcater: Is that corba? java? c++?
<chillywilly> it's OO own component technologoy, iirc
<xetrex> I have been thinking about generating Openoffice xml file with code and then converting it somehow to word/excel file, that would be cool
<chillywilly> like moz's XPCOM
<chillywilly> or whatever
<jcater> corba-based, iirc
<dsmith> There is a *cough* perl module for creating excel files.
<dsmith> It works too.
<dsmith> libspreadsheet-writeexcel-perl
<xetrex> dsmith: can it change pre-made excel file cell values (excel file with graphs etc) ?
<dsmith> xetrex: THere is libspreadsheet-parseexcel-perl, but I haven't tried it.
<dsmith> (Them's Debian packages, btw)
<chillywilly> like there's any other distro ;)
btami (~btami@3e70d728.dialin.enternet.hu) joined #gnuenterprise.
<btami> hi
<dsmith> chillywilly: You're right, it really goes without saying. ;^)
ToyMan (~stuq@smtp.dstoys.com) left irc: "Client Exiting"
xetrex (~lauri@dsl-kpogw5b74.dial.inet.fi) left irc: Read error: 104 (Connection reset by peer)
xetrex (xetrex@dsl-kpogw5p5a.dial.inet.fi) joined #gnuenterprise.
dsmith (nobody@oh-strongsvillecadent1-1d-165.clvhoh.adelphia.net) left irc: Remote closed the connection
btami (~btami@3e70d728.dialin.enternet.hu) left irc: 
xetrex (xetrex@dsl-kpogw5p5a.dial.inet.fi) left irc: 
ToyMan (~stuq@170-215-242-61.bras01.mdl.ny.frontiernet.net) joined #gnuenterprise.
jamest (~jamest@gw.math.ksu.edu) left irc: Remote closed the connection
jcater (~jason@w202.z065105010.mem-tn.dsl.cnc.net) left irc: "Client exiting"
dsmith (nobody@oh-strongsvillecadent1-1d-165.clvhoh.adelphia.net) joined #gnuenterprise.
reinhard_ (~reinhard@M1259P028.adsl.highway.telekom.at) left irc: "People will believe your argument much better if you tell them that Benjamin Franklin said it"
gresco (~gresco@200.81.193.5) joined #gnuenterprise.
<gresco> hi
<gresco> money money
derek (~dneighbo@cpe-24-221-112-50.az.sprintbbd.net) joined #gnuenterprise.
<derek> wow the user interface to xchat 2.0 is markedly different
<derek> gnome 2 apps are odd they seem to 'lose' features
<derek> GNU/Linux is cool
<derek> rock GNU Enterprise is cool
<derek> i like the 'translation' feature :)
<derek> now chillywilly cant bug me 
<derek> as anytime i type 'linux' it will translate it to GNU/Linux for me automagically
<derek> muhaahahahahaha
<chillywilly> derek: yes that loss of feature thing is why I don't like gnome2 much anymore
<chillywilly> derek: I don't care about the name
<chillywilly> linux sells
<derek> in this case they added some goodies
<chillywilly> open source sells
<chillywilly> free software and gnu/linux do not
<derek> and made some of the UI cleaner
<derek> but they really strip features
<derek> kde seems to go the other way
<chillywilly> thems the hard facts of the matter
<derek> it seems to add more crud
<chillywilly> kde rocks
<chillywilly> they prganize theor crud well ;)
<derek> so its funny
<chillywilly> organize
<chillywilly> their
<derek> gnome is reverting to what kde used to
<derek> and kde is going to what gnome used to be
<chillywilly> yea
<chillywilly> kde is becoming the hackers desktop
<derek> if gnome would have just 'stuck with their plan'
<chillywilly> gnome is the luser desktop ;)
neilt (~neilt@ip68-105-183-219.nv.nv.cox.net) joined #gnuenterprise.
<derek> and not done 'ximian' and tried to go 'corporate'
<chillywilly> :(
<derek> i think they would have been a LOT better off
<chillywilly> yes
Action: derek still hasn't made switch to KDE though im using mroe kde apps now than in the past
<chillywilly> they had to bring int he usability experts
<neilt> hello all
<derek> i like konq for file browsing
<derek> hi neilt
<derek> but still prefer galeon for webbrowsing
<derek> anyhow
<derek> so Vee2d2 where did you turn in an application
<derek> neilt: btw you got your dcl working ?
<chillywilly>  use galeon too
<chillywilly> I
<neilt> derek: thanks for the help with DCL
<neilt> yes it works
<chillywilly> neilt: you never said anything
<chillywilly> neilt: I would've helped
<derek> cool
<chillywilly> I've been using dcl for months now
<neilt> chillywilly: cool
<derek> chillywilly: funny thing is i havent upgraded for at least a month
<derek> and xchat is new
<neilt> i though i asked on the list and you said no experience
<derek> i find this funny as its been THAT long since i shut down xchat
<chillywilly> I haven't been getting any gnue list mail
<chillywilly> it's that IP change thing
<derek> and the ONLY reason it got shut down is wife shut laptop which put it in powersave mode
<chillywilly> I should move my domain to havoc's T1
<derek> whoa dog
<derek> synaptic changed a bit too
<neilt> so what is the best way to figure out how DCL works so we can modify it?  The docs seem a bit sparse :)
<chillywilly> there's a getting started guide
<chillywilly> IIRC
<chillywilly> that's what I used
<neilt> IIRC the bit on tickets says (to be developed) ?
<neilt> so if i start with one simple question.
<neilt> how do i make the ticket list display more than 15 lines?
<derek> there is a developers guide that is quite nice
<derek> the best way is to ask
<derek> as we have lots 'scheduled'
<derek> so in some cases its better to ask us to up the schedule of things planned or submit patches
<derek> than to 'customize'
<derek> what i do....
<derek> is i create the report
<derek> that say displays the tickets
<derek> and then you get one of these
<derek> 1 of 4 pages
<derek> or such
<derek> is this what you are asking about?
<derek> and you want to make it 4 pages all in one long page?
<neilt> yes we use the browse tickets function
<derek> ok
<neilt> with hi res displays 15 lines is a bit small
<derek> if you click on any of the 'column headings'
<derek> it should 'sort' by that column heading
<derek> AND
<neilt> when we get 30 or 40 tickets per day to deal with
<derek> make it all in one page
Action: derek noticed this didnt work on 0.9.1
<derek> but had been working on prior releases
<neilt> it does not work in 0.9.3 either
<derek> i use it daily (obviously i dont use 0.9.x yet in production)
<neilt> not in tree mode anyway
<derek> not because its not worth using, but because i am still on postgres 6.5 at work :(
<derek> havent had time to upgrade everything
<derek> as its an old redhat 6.2 box
<derek> i have new debian box with postgres7.3 ready to go
<neilt> we also need a way to merge tickets together
<neilt> is this planned
<chillywilly> yeeek
<derek> just haven't made the 'migration'
<chillywilly> 6.2?
<derek> no merges
<derek> as of yet
<chillywilly> ack
<derek> you can 'promote'
<derek> and/or link
<neilt> promote?
<derek> so what you can do is change a status
<derek> to something that 'closes' the ticket
<derek> then in the ticket do a 
<derek> dcl://ticket/23423
<derek> where 23423 is the 'reference' to the other ticket
<derek> i.e. make an entry
<derek> this is a duplicate of dcl://ticket/23423
<derek> and close the ticket
<derek> then in ticket 23423
<derek> put
<derek> entry
<derek> see dcl://ticket/12344 for additional detail
Action: neilt gets out the voodoo handbook
<derek> i.e. usually you dont need to do second entry
Action: neilt and starts to make notes
<derek> i suspect you want to 'merge' as you have 'duplicates'
<derek> so when you receive a duplicate ticket
<derek> you close it and mark it duplicate with a reference to the 'ticket' that is being solved
<neilt> we have one email address for all issue reports
<neilt> because the email addr gets routed to 7 or 8 people they reply 
<derek> short hand iirc is dcl://ticket/number or dcl://workorder/number
<neilt> so we have many reponses to one issue
<derek> and then when that gets displayed it does a hyperlink that is pretty
<derek> i guess i dont get it
<derek> you should have myproductsupport@mydomain.com
<derek> any email that goes to that gets a ticket made automagically
<derek> now 10 people can have 'watches' on that ticket
<derek> but if they respond to the ticket they should be logging to that ticket
<derek> if that makes sense
<derek> your only 'duplication' should come if someone is or multiple someones continue to report the same problem
Action: derek might be missing something 
<derek> but thats how we use it
<chillywilly> who's going to see matrix reloaded?
<chillywilly> ansd if you have seen it already
<chillywilly> shut your trap! ;)
<neilt> excellent, did not see that in the docs, but will give it a try tomorrow
<neilt> derek: we are in transition, we have several management types that just want to respond to email and get into the details of DCL
<derek> dude it was awesome you have to watch the part where....
Action: derek is teasing, havent seen it yet
<neilt> s/get/not get/
<chillywilly> I didn't figure you did
<derek> neilt: i do a LOT of cut and paste in dcl
<derek> as i cant seem to get a large part of my management team to enter requests in dcl
<derek> they would rather send me emails
<chillywilly> bah
<derek> and i am using an OLD version so can't use gateway just yet
<derek> so i can feel some of that pain
<chillywilly> electro-shock therapy will do it ;)
<neilt> chillywilly: i got 2 reports today from people that have already seen it
<derek> the hardest part of something like dcl is getting people to use it
<neilt> the best part is
<derek> once you get them using it and fluent they scream bloody murder when you take it away
Action: chillywilly holds the trout waiting for the spoiler
<neilt> derek: i hope so, we are only on Day 1 of using for production stuff
<neilt> chillywilly: sorry no spoiler from me
<chillywilly> heheh
<chillywilly> consider yourself lucky ;)
<neilt> just dont plan on a strong plot is what I hear
<neilt> but great spc effects
<chillywilly> that'a all I need
<chillywilly> hot chicks and explosions
<chillywilly> and trippy effects
<chillywilly> like something you'd see when you drop a hit of LSD
<chillywilly> ;)
<Remosi> how up to date are the db's in the topic?
<chillywilly> debs are of the latest release I think
<ajmitch> morning
<neilt> morning
ra3vat (~ds@ics.elcom.ru) left irc: "Client Exiting"
<derek> aj i think sword finally has current debs ;)
<derek> i might be able to remove your repository off my souurces.list ;)
<ajmitch> heh\
<chillywilly> heh;
gresco (~gresco@200.81.193.5) left irc: "I´m lost in your hair"
neilt (~neilt@ip68-105-183-219.nv.nv.cox.net) left irc: "Later all"
SachaS (~SachaS@dialup-196-111.wasp.net.au) joined #gnuenterprise.
fixe (~fixe@dsl017-020-123.chi1.dsl.speakeasy.net) left irc: "because I feel like it"
ToyMan (~stuq@170-215-242-61.bras01.mdl.ny.frontiernet.net) left irc: "Client Exiting"
<SachaS> bye
SachaS (~SachaS@dialup-196-111.wasp.net.au) left #gnuenterprise ("Client exiting").
jcater (~jcater@cpe-066-061-083-220.midsouth.rr.com) joined #gnuenterprise.
dsmith (nobody@oh-strongsvillecadent1-1d-165.clvhoh.adelphia.net) left irc: "later.."
<derek> sup punk
<jcater> dammit
<jcater> more tornadoes
<jcater> bbiaf
<derek> ok
<jcater> grrr
<jcater> I dunno wtf is up w/weather this year down here
<jcater> fsck
<derek> here either
<derek> itss been 80 to 85 everyday all through may
<chillywilly> "global warming"
<derek> normally its like 105 by now
<chillywilly> s/warming/cooling/
<chillywilly> actually
<chillywilly> I think the seasons are shifting
<chillywilly> like they're a month behind
<derek> we already got more rain jan - feb
<derek> than we did jan - dec last year
<derek> granted its like a whopping 4 inches ;)
<jcater> grrr
<jcater> it's coming right for Olive Branch
Action: jcater will be darting out soon
<derek> duck
<derek> does then mean technically we are expeirencing a GNUe Storm Warning?
<derek> er
<derek> GNUe Tornado Watch
<derek> GTW
<jcater> shit
<jcater> bye
<jcater> hail
<chillywilly> fsck
<Vee2d2> derek: they couldnt disclose exactly who it is since whoever it is, is looking to get rid of the person presently in the position, I interviewed with a third party this morning. Seemed to go well, should know something next week. 
<Vee2d2> should be cool if I get it though.. the same or more money as I was making before, without the commute
Action: Vee2d2 wonders if jcater commited his last changes
<jcater> whew
<jcater> was only a funnel cloud
<jcater> damn
<jcater> this thing is moving 74mph
<chillywilly> eek
<jcater> that's some mighty wind
<Vee2d2> yi[
<Vee2d2> er yip
ra3vat (~ds@ics.elcom.ru) joined #gnuenterprise.
rdean (~rdean@c-66-177-158-116.se.client2.attbi.com) joined #gnuenterprise.
Nick change: rdean -> rdean-ZzZzZz
--- Sat May 17 2003